Terms and Conditions
Lingerie Mart has been a successful distributor and retailer of lingerie and intimate apparel since 1997. From our same Atlanta, Georgia location for over 27 years, we have shipped 1,000's of domestic and international wholesale lingerie orders around the world to customers of all sizes. We offer one of the widest selections of name-brand lingerie available anywhere you will find. Our customers are #1 and we are committed to your complete satisfaction.
Wholesale Purchases
There is a $250.00 minimal order plus shipping when placing an online order on LingerieMart.com. If shopping in person at the Atlanta Lingerie Mart warehouse the wholesale purchase minimum is $400.00 to buy at wholesale prices. There are no sales tax or shipping charges when you buy wholesale and take the merchandise with you. If we ship your wholesale merchandise for you after you have made your purchase, there will a shipping charge. The prices shown on the Lingerie Mart website are advertised at wholesale (for bulk purchase resale) and apply to wholesale buyers. This guaranteed lowest price represents an "assorted" mix as stated in the shopping cart. The quantity shown in the shopping cart reflects the minimum number of pieces required on that SKU (style #) in order to obtain the low wholesale/bulk price.
Retail Purchases
If buying retail only, the prices will be slightly higher than what is published on our website but are 50-90% less than what would be paid in traditional lingerie or mall lingerie store.
Placing Your Wholesale Order / Setting Up A New Account
If not already an online customer set yourself up as a New User by selecting Register at the top of any page on the website. The fields will prompt you to fill in all the basic required information. Remember your Username/ID and password for future use. Once your account is set up you may start placing orders. Your information is saved in our systems so you can see and edit your basic information, view past orders, and also see your orders in progress. Once you completed your order and your payment method, submit it to process and finalize your order. You will receive an immediate email confirmation that confirms receipt of your order. The confirmation number is your sales order number and is used in processing your order. Please use this confirmation sales order number for any needed or future reference.
Shipping
Package Deal orders ship within 1 business day. On all regular online orders, we process and generally ship within 2-7 business days. Only unless an item is on backorder, special order, or a factory production delay is experienced it may take longer so we ask for 10 business days for processing before inquiring. Orders ship Monday - Friday with the exception of the observed major USA holidays. Larger orders may take more time to process depending on the size of the order.
Ground shipping (lowest shipping cost) is selected by default for your shipping option (for Domestic lower 48 states excluding Hawaii, Alaska, and Guam) unless you request Express. Express costs are based on weight, location, and box dimensions. These additional charges will be added to your invoice and must be paid in full prior to shipping release. When orders ship, an automatic email from the shipping carrier with tracking (Example, UPS) is sent to your email address.
For international shipping, all costs are quoted in ($USD) US Dollars. We will always ship the order in the quickest and most economical method unless advised differently. Carriers' shipping costs, including US Postal Service, vary depending on their logistics, country locations, and service centers. Because of this, we may quote packages through different common carriers and methods that include Economy, Priority, Express, etc). International shipping is based on weight, box dimensions, and location and their cost cannot be determined until after the order is fully packed and weights secured. Thus the International shipping field in the order will show as a "0" but it states "added cost". Your credit card will be charged for shipping before the order ships.
We ship worldwide daily and are experienced in shipping abroad. We process and provide all required invoicing and documents required by each country. We understand your package will need to clear customs and some duties may be imposed. However, you will receive all required paperwork and documents so your package will not be delayed.
All orders ship FOB to our warehouse in Alpharetta, Georgia USA. Please note domestic carriers (such as UPS) will not deliver to a PO Box, therefore, all PO Box ship-to addresses will be sent via the Postal Service (USPS). For any package refused or returned by the carrier, the cost for reshipment will need to be prepaid.
Payments
All orders are paid in full prior to shipping. We offer several easy payment methods: Amex, Visa, MasterCard, Discover, and PayPal. Full payment is obtained at the time of checkout in the ordering process which secures the funds. Once secured, your order will be processed from the warehouse inventory.
Credit Cards / Debit Cards / PayPal
We accept all major credit cards. The full card number, expiration date, CVV2 code (4 digits for American Express and 3 digits for Visa/MasterCard), and card name match the buyer, and an order is required. The submission of your order and your credit card authorizes your card to be charged through our credit card processing company (Authorize.net) for your order and shipping. We utilize the trusted and safe Authorize.net gateway for all internet credit card transactions. This ensures the safety of your card information as all information is encrypted and secure. Please note, we do not ship orders for credit cards that have been declined or if we are unable to obtain proper bank verification, approval on your card, required ID docs, or any other verification as deemed necessary. Orders using someone else's credit card will be held and require authorization from all parties prior to shipping. We will block or close accounts showing suspicious activity or other questionable criteria.
Inventory Changes / Substitutions
The Retail.LingerieMart.com website is updated on a daily basis for item availability. Inventory is pulled and orders are processed on a continued daily basis. Inventory can fluctuate. There is a slight possible chance your requested style may have sold out prior to processing your order. If this is the case for your particular order, we may contact you to substitute for a similar or better "like type" item or "like style" of the same name brand for the same price. If we are completely unable to fulfill your order, we will issue a prompt credit to your original payment method.
Returns
Lingerie Mart only sells name-brand products known around the world for their quality and fit. All products sold by Retail.LingerieMart.com are "first quality, factory direct".
However, if a product that you have purchased does not fit as expected, you may return the product at your cost. We will refund your purchase to your original payment method less any shipping cost.
In order to receive full credit for the merchandise, all items must be returned in their exact original package with all original tags intact and unworn. It must be in the same exact condition in which it was shipped. We carefully inspect each item and can reject any return if considered worn, dirty, or missing tags or packages. Unauthorized returns will not be accepted and will not be shipped back to the customer.
Receiving a defective item or incorrect size is very rare. All defective/incorrect size exchange requests must be submitted in writing to [email protected] within 5 days of receipt of merchandise. You must have prior authorization from Lingerie Mart before returning any item back to us. We will email you back with shipping instructions in order to be valid.
Lingerie Mart will not accept returns for the following products due to government regulations.
All "Sex Toys" and related type products.
All "Fishnet Thigh Highs and Pantyhose" and related type products.
All "Bodystockings" and related type products.
All "Panties, Thongs, G-Strings, and related type products.
All "Bodyshaper Accessories, Creams, Gels, and related type products.
Package returns made by the shipping carrier marked "refused", "rejected", "undeliverable", "wrong or insufficient address", "no answer / too many attempts", or similar, are held at store credit only with all shipping costs non-reimbursable. Additionally, any secondary shipping (re-ship) is the responsibility of the customer.
While every aspect of accuracy is maintained with the 1,000's styles we carry, Lingerie Mart is not responsible for typographical price errors. Prices are subject to change at any time and without notice.